At cart-ly.com, we strive to provide our customers with the best shopping experience possible. We understand that sometimes items may need to be returned or refunded, and we want to make this process as seamless and easy as possible for our valued customers.
Returns: If you are not completely satisfied with your purchase from cart-ly.com, you may return it within 30 days of the purchase date for a full refund. The item must be in its original packaging and in unused condition. To initiate a return, please contact our customer service team at support@cart-ly.com to receive a return authorization number. Once you have received this number, you can ship the item back to us for a refund.
Refunds: Once we receive your returned item, our team will inspect it to ensure that it meets the return criteria outlined above. If the item is in acceptable condition, we will process your refund within 3-5 business days. Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.
Defective Items: If you receive a defective or damaged product, please contact our customer service team immediately. We will work with you to either provide a replacement item or issue a refund, depending on the circumstances. In some cases, we may require you to provide photo or video evidence of the defect before proceeding with a refund or replacement.
Exchanges: If you would like to exchange your order for a different size or color, please contact our customer service team to arrange for an exchange. We will work with you to ensure that the exchange process is smooth and hassle-free.
Customer Satisfaction Guarantee: At cart-ly.com, we are committed to ensuring that our customers are completely satisfied with their purchases. If you have any questions or concerns about your order or product, please do not hesitate to reach out to our customer service team. We are here (Email: support@cart-ly.com) to assist you and will do everything we can to address any issues you may have.